We respect the privacy of all visitors and users of our website and we are committed to ensuring a safe online experience. This Privacy Policy explains our approach to any personal information collected from or supplied by you in connection with your use of the website (not applicable to your voluntary communications with any third parties) and sets out your rights regarding our processing of that information. We do not actively collect your data nor store any data unless you use our service and allow with explicit content. The data we collect from you is mainly provided by yourself when you allow so and use our service, but some data is also collected in connection with your use of the service. You can contact us at any time to request that we update or delete your data.

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This privacy notice is also intended to assist you in making informed decisions when using our website, and should be read and understood in conjunction with our Terms & Conditions and Cookie Policy. By visiting our website, you are consenting to our practices, which may be updated and amended at any time. If you do not agree with this Privacy Policy or anything else outlined in the Terms of Use, please do not use our website.

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DATA COLLECTION AND PROCESSING

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We receive, collect and store any information you choose to enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet. However, the data also requested and collected from users of the STEMS+WAVES website consists primarily of the following categories:

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1. Correspondence data - personal data that you choose to provide STEMS+WAVES via correspondence with us, which may include but is not limited to: (i) email message content; or (ii) support requests and conversation content.

2. Service usage data - data collected with regards to your use of our website features and services. This may include: (i) purchase information; (ii) use of and interaction with our track player, such as tracks played, albums streamed, and other activity; (iii) search request queries (iv) technical data such as type of browser and device used to access our website; and (v) data received from third parties.

3. Payment data - personal data collected based on payment type. This data will vary depending on payment, but may include information such as your name, date of birth, credit or debit card type, expiration date, and other credit card information, your address and phone number, and details of your transaction history. We may also collect payment data if you make other purchases with us (such as purchasing albums, or licenses to individual tracks).

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Please note that data is automatically collected about your home server’s domain and your device’s IP address when you visit the website. Our server may also record the referring page that linked you to us (search engine, etc.). We use this information only for internal review and analysis only, and this information is not personally identifiable.

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When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will only be used for the specific reasons stated above.

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Additional ways that the collected information may be used include: providing you with STEMS+WAVES content, products, and service updates, to notify you about changes to the website, to respond to requests for information, and provide customer assistance. Your use of our website signifies consent to processing any information, personal or otherwise, collected for these purposes.

The SOUND+WAVES website uses cookies (small text files sent from our server and saved by your browser to your computer’s hard drive) in order to generate analytics about our users and how the website is being used so that we can better optimise our service. See our Cookie Policy for more information.

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SECURITY

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STEMS+WAVES utilises current industry standard technology and security procedures to maintain the confidentiality and accuracy of any user information, and to prevent against its loss or misuse. Our user data is stored on heavily protected cloud based servers which are only accessible from specific locations and IP addresses. Additionally, user passwords are encrypted and hashed, and never stored in plain text. While we cannot guarantee the absolute security of data transmission over the Internet, STEMS+WAVES takes every measure to maintain user data integrity. However, our website may contain links to other sites, which provide their own Terms of Use and Privacy Policies, outside of our own. We are not responsible for any data or information collected, or the practices of these websites. In using our site, you understand and agree that all information you submit to STEMS+WAVES or any of the sites which may be linked to STEMS+WAVES is at your own risk.

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Personal user data will not be disclosed by STEMS+WAVES to any other party outside of the above terms, unless in the event of the following: (i) a legal proceeding resulting from a violation of the agreement formed by the Terms of Use; (ii) data transmission between regional branches of STEMS+WAVES; (iii) data transfer in the event of the liquidation, buyout, or merger of STEMS+WAVES.

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Your consent applies to the following domains: www.stems+waves.com. Your use of of this website signifies that you agree to our Privacy Policy. We reserve the right to change or modify portions of our policies at any time, and revisions are effective immediately. The user hereby acknowledges and accepts this when using the website, and should refer back to these Terms frequently if concerned about continued updates.